Refund & Returns Policy
Last updated 21 Oct 2026
Every Shirtat item is printed to order for you. Because of that, we can't accept returns for change of mind or wrong size, but we will always put things right if something is wrong with your order.
Defects, misprints and damage
If your item arrives defective, misprinted or damaged, or you received the wrong item, email us within 30 days of delivery with your order number and a photo of the problem. We will send a free replacement or a full refund, your choice. You do not need to send the item back unless we ask.
Change of mind and sizing
Made-to-order items can't be returned or exchanged for change of mind or wrong size. Please check the size guide before ordering. If you're unsure, email us before you order and we'll help.
Lost parcels
If tracking shows no movement for 14 days, or your parcel is marked delivered but hasn't arrived, contact us within 30 days of the expected delivery date and we will reship or refund. Parcels returned to us because of an incorrect address can be reshipped at your cost.
Cancellations
You can cancel within 12 hours of placing your order for a full refund. After that, your item may already be in production.
How refunds are paid
Approved refunds go back to your original payment method within 5–10 business days.
Contact
Email contact@shirtat.co with your order number.